So for the third time today I’m going back, then I suddenly return to the garage and locate the ‘box’ (bless my wife) they might want that too for ID purposes. I now had to bring in all the items in the ‘kit’ charger, tool and battery. I quickly asked the manager to sign my battery user guild with serial numbers written on it… Then I was told that to make it a good return I had to have all the serial numbers from the “kit”…since I could be trying to get a battery for free or from an e-bay tool. No, your not in the system and scanning their receipt comes up empty… Go home and grab the battery and my receipt with serial numbers… Nope, I was told I had to have the old battery… Called over a manager, he says he put me in the system for an exchange and a call when the batteries would come in…you guessed it no call after 4 weeks and then ah! a battery on the wall! I quickly grabbed it confident in the no hassle warranty and hey I’m in the system…right?

warranty on the tool.įirst couldn’t find a battery, tried several times nothing. Okay no problem I have my receipt and my 3yr no hassle warranty on the battery not the 5 yr. I had bought 12 in trimmer in 7/2014, worked great until the battery died. I just go the same if not exact run around. So my question is this – if you have ever had to take advantage of Kobalt’s hand tool warranty, what was your experience like? It’s hard to say, as Kobalt doesn’t really have fine print terms and conditions anywhere that I can find.īut warranty eligibility is not the point. From MagnumForce’s complaint, it doesn’t seem like the cause of the breakage was an issue it seems that he would have had the same experience at the customer service counter if he had instead discovered a manufacturing fault in the bit socket. I don’t know if this would have been eligible for warranty replacement, but it might apply for satisfaction guarantee replacement. After a half hour, a runaround, and requests for his debit card, he gave up and went home. In a nutshell, MagnumForce, the thread starter, broke off the ball end of a hex bit socket and tried to get it replaced by Lowes. With some free time yesterday, I browsed around the Garage Journal forum, where I found a post describing a rather frustrating Kobalt tools and Lowes warranty replacement incident.

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